We’ve noticed that classes get booked up early these days, sometimes over a week in advance. Unfortunately, a lot of last minute cancellations also happen (often only an hour before the class begins). It can be very frustrating for other Crossfit London members, who really want to attend a class and are prevented from doing so.
With the move to the new, larger gym at Malcom Place, there can be a small increase in class spaces available. However, the problem of last minute cancellations will probably still continue.
At the moment, you can cancel up to an hour before without being charged a fee. There’s been a suggestion that this guillotine is moved to 6 hours before the start of class ie: if you had booked into a 7.30pm class, you’d have to cancel by 1.30pm the same day or be charged. Ditto with a 6.30am class – you’d have to cancel that one by half past midnight.
Should the cutoff point be 3, 6, 12 or even 24 hours before the class time? We would like your suggestions and feedback on how to deal with this issue, so that all the members get a better chance of getting into the classes they want.