We are delighted that Crossfit London is going so well. However, we still have a growing problem of people holding onto class places until the last minute, then cancelling without consequence under our generous ‘no penalty’ policy. It means that no one else has the opportunity of taking the place and, and as we pay our instructors based on class attendance, it directly demoralises our teaching team.
Unless there is a point I have not considered, I am going to move the cancellation window to 12 hours before the class, with effect from Wednesday 29 February. This is still a substantially generous cancellation period when lined up against other gyms in London. This means that unless you cancel your class place within 12 hours, you will still be charged for the space . This will give others a chance of grabbing your slot in the class.